Scope of Services: Imperfect Design provides high-quality rendering services for interior, exterior (architectural visualization), landscape, and product visualizations.
Return and Refund Conditions:
1. Timely Delivery: We strive to deliver all projects within the agreed timeframe. In case of any delays, the following refund conditions apply:
• 1 Day Late: If we are 1 day late, we will refund 10% of the project cost.
• 2 Days or More Late: If we are 2 days or more late, you will receive a 100% refund.
2. Timeframe: The specific timeframe for delivery will be provided with each plan purchased by the customer.
Requesting a Refund: To request a refund, please email us at info@imperfectdesign.studio. In your email, please include:
• Your name and contact information
• Project details
• Reason for the refund request.
Evaluation of Refund Requests: Refund requests will be evaluated based on the discussion through email. Customer satisfaction is a key element in our evaluation process.
Resolution Options:
1. Full Refund: If the service was not delivered at all.
2. Partial Refund: If the service was delivered but did not meet your satisfaction. Please note that revisions will incur additional costs.
Additional Costs: Additional costs will be applied based on the revisions requested and the scope of work. For bulk or large projects, please email us before placing your order to discuss potential additional costs.
Contact Information: For any inquiries related to returns or refunds, please contact us via email at info@imperfectdesign.studio. For a fast reply, you can also reach out to us on our social media platforms, such as Instagram. We are currently working on setting up phone support for faster communication.
Thank you for choosing Imperfect Design. We value your business and aim to provide the highest quality rendering services to meet your needs.
